Help & Support
Find answers to the most frequently asked questions
Frequently Asked Questions
Internet
How can I check my internet speed?
You can use free online tools such as Speedtest.net or contact our support team for a professional check.
What should I do if I have an internet problem?
Check the incoming cable; it should be plugged into the router’s WAN port or the fiber device’s Fiber port. Restart your router. If the problem persists, contact us at 0700 45333 or send us a message via the Contact page.
Can I get a static public IP address?
Yes, for an extra charge - 2.50 € per month or 25 € per year, both with the internet plans and the Trio bundles. Contact us to have it enabled.
Television
Can I watch Atlantis Net IP television if my internet is from another provider?
No. IP Television is available only to customers with internet from Atlantis Net.
Can I pause and rewind programmes?
Yes. The interactive television lets you pause and rewind up to 7 days back, and includes a TV archive.
Phone
Can I use the Atlantis Net phone service without Atlantis Net internet?
No. The phone service is available only together with an internet plan from Atlantis Net.
Bundle plans
What does the Trio bundle include?
Internet, television and phone in a single subscription. See the options on the bundle plans page.
Can I add television or phone to my current internet plan?
Call us on 0700 45333 and we will suggest a suitable bundle.
Devices
Can I rent a device instead of buying it?
Devices are offered both for purchase and for rent. Prices are on the Devices page.
How do I order a device?
Pick a device on the Devices page and fill in the order form - we will get back to you.
Payment
How can I pay my bill?
At cash desks in Botevgrad, Pravets, Etropole, Teteven, and Gulyantsi. At EasyPay and FastPay cash desks using your subscriber number. Through online banking and the ePay system using your subscriber number. See the Payment page.
Where can I pay in person?
At each of our offices in Botevgrad, Pravets, Etropole, Teteven, and Gulyantsi. Addresses and opening hours are available on the Contacts page.
General
How can I change my subscription plan?
Contact us by phone on 0700 45333, at support@atlantisnet.bg or in person at one of our cash desks - we will guide you to the plan that best suits your needs.
Is there a contract term?
We offer both open-ended and 1-year contracts. All terms are transparent - no hidden clauses.
How long does installation take?
Standard installation at the customer’s premises takes up to 2 hours. Our technicians will contact you to arrange a convenient time.
Connection is usually completed within 3 business days after the service activation request has been registered.
What are the support working hours?
The working hours of each cash desk and office are listed on the Contacts page. The 0700 45333 helpline is available 24/7.